I called the phone service to see if there was anything else I needed to do to make sure they know I submitted a retroactive payment for Priority upgrade. He was less than helpful.
I told them Sheffield acknowledged receipt of my documents on 2 July and that I submitted my Priority payment today, and wanted to see if there was anything else I needed to do so it doesn't get forgotten about and I didn't waste money.
He thought I hadn't shipped anything in and was sending things to New York.
I told him, no, it is settlement in Sheffield, would you like my GWF number?
He said I won't have one until they receive my documents.
I said I've had a number, they have my documents in Sheffield since 2 July. I just need to know if there is another email I need to send this PDF receipt of upgraded payment to so it isn't neglected. I told him I sent in a query on the website automated system and sent it to UKVI.Feedback.usa@vfshelpline.com .
He said there is no one I can talk to to make sure things are received. I asked how am I supposed to know that I didn't waste money for no reason? He said I can't, and kept thinking I was going in person to New York City.
That was a wasted 10 minute conversation.
Anyone on here - is there anything else I can do to make sure the change of status will actually be received? I don't care if they start my 15 days from tomorrow, that's fine I get it. But I just don't want them to forget about it for 15 working days and then move it to the Priority pile. Just emailed it to visasheffield@homeoffice.gsi.gov.uk too.
