Yes Mev, totally unfair and unnecessary. How simple is it to send emails ro confirm things and keep you updated. I'd love to see footage of someone undercover working there and seeing what actually goes on. Unless it's a complicated application, I don't see why they take so long to process. From what I've learnt reading and completing the documents I'd say 2 hours tops to complete one for an Eco. Great profit margin for the uk government.
The thing is that almost the entire time you are waiting, your application is sitting in line doing nothing.... Just sitting in line until someone to gets to it.
They can't really update you when there's nothing to update, other than "it's still in line" - they don't have time for that. They receive hundreds of applications every day in Sheffield so you just have to wait for them to get through them all. They can't email hundreds of people over and over when there's no new information to give them.
Once the ECO picks up your application, if it's straightforward, it takes just an hour or two to make the decision - after which, you should get the 'decision has been made' email and then it will be mailed back to you.
Once you get to the UK and are applying for your next visas in the future, you're looking at being without your passport for anywhere from 1-6 months while they are being processed (unless you pay several hundred extra for a same-day decision in person). Back in 2012, they had massive backlogs and staff shortages and in-country applications were taking 8-12 months to be processed (luckily that hasn't happened since and they are currently at about 1-2 months).
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