I had a similar experience not too long ago with a guy who came to fix the hob. Similar, at least, because I felt like I had no control over the situation. He came and fixed the hob in about ten minutes, but we couldn't get in touch with the landlord who a)was supposed to be there so I wasn't alone with the guy who I had never met and b)needed to pay for the service. After making several phone calls and speaking in a language I didn't understand, and pressuring me for money (I didn't have any in the house), he said he had to "unfix" the hob by taking the part back out. I told him I understood and apologized for the waste of his time. While he was taking the part back, he got a call and began whispering. I started to get a very uneasy feeling, and suspected he was making it worse than it was. There was nothing I could do, though, but wait for him to leave. When he was done, I asked him to wait so I could make sure the hob still worked, but he ran out the door. As I'd suspected, none of the burners worked anymore. I burst into tears, because I can't work right now and so my sole responsibility is to make dinner and take care of the flat, and now I couldn't make dinner. When I finally got in touch w my landlord, he had the same guy come back to fix it, and stood over the guy's shoulder watching what he did the whole time. My landlord (who is Irish) said that there isn't a customer service culture here like in the US. Still - it isn't easy being a woman and allowing strange men into your safe space. I had a really bad reaction to feeling that helpless and am not quite sure how to navigate things like that in the future. My wife was really supportive, but she's definitely better about watching the service men we have come in - but she's the one w the job now and couldn't miss work.