Don't be sorry! I confirmed that 7. Request Refund is not the IHS refund in another way -- straight from the horse's mouth:
https://www.vfsglobal.co.uk/usa/pdf/Requesting-a-Refund.pdfTo request a refund of your Visa Fee you should:
1. Sign into your Visa4UK account using your email address and password;
2. Select the option ‘View Appointment’ for your application;
3. Select the option ‘Cancel Appointment’;
4. Select ‘Yes’ in the following confirmation dialogue box;
5. Select the option ‘View Payment’ for your application;
6. Scroll down to ‘7. Request Refund’ and select the option ‘Request Refund’;
7. Explain your reason(s) for requesting a refund in the area provided and then select the option
‘Apply for refund’.
Your request will be sent to us and we will aim to process your refund request within 10 working days.
The funds should appear in your account 3 to 10 days after your refund has been processed
So in case anyone, like me, is tempted to torture themselves and see if "request refund" is in their online account, rest assured it is irrelevant.
