We finally broke down and spent the money to call them yesterday, complete waste of time, just stock answers as if being read from a script, in can take up to 120 days, no guaranteed processing time for Priority bla, bla.
It felt like an answering service and low and behold when i dug a little deeper this morning I discovered that is exactly what it is.
Quote
"From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK".
Met; Oct 2014
Online application: 31/03/17
Biometrics appointment: 03/04/17
Priority package sent to Sheffield: 06/04/17
Acknowledgement Email: 10/4/17
Decision....