So I called the call center again to appease my spouse who truly believes that they are an agency that exists to assist us, and was told that a decision was made on the 19th. The poor bloke on the phone was polite enough, but generally useless. He asked for my GWF, IHS, date of birth, and name, but then he asked for my passport number which I didn't have on hand and hadn't been asked for before (he very generously offered to stay on the line while I tried to find a photocopy of my passport, I declined obviously haha). My understanding from what he said was that he couldn't "raise an escalation" or file a report without that number?
Anywho, he couldn't tell me why I haven't heard anything, or why I wasn't asked for my passport number before, or why all the other information wasn't enough to make a report/escalation/made up thing.
I only did this to make my husband happy, he wants me to call back with my passport number, but I am inclined to say no *especially since calling and emailing his MP is free*. Is there a way for him to call for free since he's inside the UK, or would he have to use the same number I do and pay?