Another week gone by and no word! Today I'm at 68 BD, after being asked for payment of my sons IHS fee on the 26th of July, we thought for sure it was going to move quickly. I can't believe 3-weeks have gone by so quickly. There is no rhyme or reason in this system. I hope we get a group of decisions this week as we did last week. Next week is bank holiday, it always seems like they take the week off.
Application Received email: May 16th
Non-Straight Forward email: July 25th (after emailing UKVI)
Request for IHS payment: July 26th
During the last month I have engaged my MP, filed a complaint, and followed through with the standard communication (paid) procedure. This was supposed to be a 'Priority' application; I feel I'm due a refund...
I'm in a similar situation.
I escalated by email at 31 bd and received a reply saying it was escalated. I followed up by email a week later and the reply said it had been escalated. A further wo weeks later I checked again and was told it had not been escalated so I went to the back of the 15 day escalation queue. The call centre makes their money no matter how bad the service -- in fact they profit more by providing a bad service e.g. letting us down so we have to keep calling or emailing. Profiting from people at their mercy -- it's despicable.
Other applications received by Sheffield after ours were overdue have already been processed -- sometimes within 24 bd.
Other escalations were responded to within 3 days.
Your application and mine are blatantly not in any queue -- let alone the priority queue.
It is clear that after requesting something from us Sheffield has no reliable path back into the priority queue. I learned today that nobody has even looked at my application since 27 June -- the day they emailed confirming receipt (5 days after they actually received it).
There is no way to contact Sheffield. No way to inform them when their system goes wrong. It's appalling.