So on the 12th of February, 2 days ago, we got a email from the query service (the pay one) that they HAD made a decision.
Here is the copy
Thank you for contacting UK Visas and Immigration International Contact Centre.
With regards to your enquiry about the status of your application, I can confirm that we have made a decision on your application. We cannot discuss the outcome of your application on-line or by telephone. However the visa application centre will be in contact with you in regards to collection or delivery of your passport.
We strongly recommend that you do not buy a non-refundable, non-flexible ticket to the UK, until your visa application has been approved and you have received your documents.
Regards,
Nancy
UK Visas and Immigration
But I don't think that is true...from all the experts on here they say they get this info wrong all the time.
Then yesterday, the 13th we got the following email from the query service.
Dear Neil Fortin,
Thank you for the information you have provided.
We escalated your case to the relevant department . You should be contacted regarding your case as soon as possible.
Your patience is highly appreciated.
Regards,
Reema
UK Visas and Immigration
and we did NOT ask for it to be escalated again.
This is getting absurd.