Yes, I used to think like this too. Then I lived in Muirhouse, Edinburgh for 2 years. Where only 30% of the occupants were employed at all and 96% of the students at the secondary school left with less than 5 Standard Grades. As someone who used to live in one of the most 'deprived' council estates in all Scotland, I can honestly say there was no guilt or shame among any of the voluntarily unemployed in taking benefits. It was a way of life there, for MANY generations (considering a lot of the females became mothers in their mid-teens). They didn't feel an ounce of compunction, nor did they feel marginalised, b/c 70% of everyone else on the estate were also on benefits.
Nor was it difficult to get information about benefits. It isn't. Job centres, CABs, and DSS offices are located nearby or even w/i the estate to dispense that information.
I suppose I don't see why an underpriveleged population would feel the need to put themselves out, since 1. there are classes of people, who by fortune of birth, don't seem to have to work hard and have everything, 2. they can see historically in their own neighborhoods and families that there is little to hope for, and 3. as a survival mechanism, people will abandon things like overwhelming guilt since it will only undermine them further. A few slacker kids in a population, fine, it can be ridden off as poor upbringing or personality issues. But when it becomes a current in an entire culture, I can't help but think that there are deeper sociological issues at work, since nothing happens in a social void.
Information availability is a good thing, but is only one small step towards balancing the scales in a society. Sort of the idea of sending food overseas without teaching food production skills or providing the means to do so. It creates a culture of dependency, and I think the upper classes underestimate how dehumanizing this is.