Any idea why they don't have more ECO's?
I don't know how many ECOs there are, so it's just an assumption that there aren't enough, based on the long processing times.
Back in 2012, for some reason, UKVI got rid of a load of staff right before the immigration rules changed for settlement visas... so there were a ton of people trying to get their applications in before the rule change in July, which meant massive backlogs for applications made both inside and outside the UK - though the FLR(M) applications were affected the most.
Priority applications from the US went from about 5-10 working days to about 8 weeks processing (this was when they were still processed in New York, not Sheffield).
And FLR(M) applications went from about 4 weeks processing time to 10-13 months processing time... and all those people were stuck in the UK without their passports for all of that time!
Or, two locations? I guess two locations would complicate things....but if they doubled their countries, why not double their staff? Also, how did they do it before? Why were so many countries added?
No idea why they do things this way. It used to be that each country's applications were processed in that country - or they had a hub where applications from a few countries would be processed at that hub.
I believe they started moving everything to Sheffield in order to streamline the applications and gain more consistency in the decision-making process, since it sounds like there were big differences in how settlement visas were being processed in various countries.
When I first joined the forum, visa applications from the US were processed in Los Angeles, Chicago and New York and the consulate you sent your application to depended on which state you lived in. Then they stopped processing applications in the LA and Chicago consulates and ALL visas were processed in New York (all types of visas).
Then in early 2013, they decided to move settlement visa applications to Sheffield and keep all other visa types in New York... which is still the case today. Of course, back then, Sheffield only processed applications from about 4 countries (US, Canada, and a couple of other countries), so the processing times were pretty fast.
Since then though, they've been gradually adding more countries to Sheffield, but I'm not sure that they have actually increased the number of staff by a proportionate amount. Then in 2017, each month they added more countries (Jan, Feb and March mainly), so the processing time for US applications jumped from about 2-5 working days in Jan 2017 to 30+ working days by March 2017... and we're seeing that as a standard processing time even now.