So, I walk the document to be faxed to RBS to the library (it's closer) to use their fax. They no longer have that service. Directed me to Ryman's, about 10 minutes down the road. Walked down to Ryman's to use their fax. It's broken. I could take the bus to city center and maybe the Ryman's down there has a working fax. (God forbid they offer to call and check, or give me the number to call and check, first.)
Uh, no. Soooo, having to walk by my branch of RBS on the way home, I gritted my teeth and went in and asked them to fax it to the home office. I sat on their couch for a half-hour while they did that. Apparently it took two people to do it, because the number was not on their list of pre-programmed fax numbers and they had to have someone witness everything before they would fax the document to their own head office.
The guy came out, gave me the fax proof of transmission, and asked why I had not come into the branch and just asked for a foreign bank draft.
I give myself gold stars for not taking his head off. He was nice, and he was trying.
I explained that I HAD been in the branch THREE SEPARATE TIMES and been told they could not get me a draft on an Irish bank, in Euros. And that, because of the delay, the paperwork we had ready to send (except for the draft) became obsolete while we waited, and had to be completely redone. And, of course, taken to the JP Court to be re-witnessed, etc., via the train to Paisley. And now one of the references listed on the paperwork may well be dead before Ireland gets around to checking the references. He was appropriately horrified, and said they really only see a couple of that kind of requests a year. He didn't go as far as apologizing for the bank staff being a bunch of f***ups, though.
So that bank draft had damned well better show up in perfect condition, as ordered, next week or I will be raising hell again with their complaints department. AND switching banks. Which I will probably do anyway, once I get this all sorted and sent. I have had it up to the eyeballs with very nice (and sometimes not very nice - I haven't forgotten that snide comment about "putting kids in cages") people working at RBS who don't know their own business, and, thus, damage mine.
I wonder how Bank of Scotland is? They have a branch very near our place. I'll have to have my social security direct deposit switched to them - which means I guess I have to open the BoS account prior to closing the RBS one for a month or two, and then get all the direct debits re-set up again with BoS?