Yeah, I know. PO is very fond of reminding one that they are not PF. And each are very fond of blaming the other. The PO guy I got on twitter was significantly clueless to how packages moved, and when I challenged the PO as committing Fraud by continually mis-selling as "next day" a product that cannot arrive next day, he backed way up into a corner and did his best to evade responsibility, saying it was a PF problem. When I'd counter with PF saying that it shouldn't have been sold that way as it was an impossibility, all he could say was "well our people say what PF tells them to say". Which constitutes Fraud, and since the PO people are saying it, they are responsible. It would be impossible to win such a battle, though. When the Royal Mail lost a check of mine, I was able to communicate with someone up the chain of command (who told me I'd also been missold a service at the PO). I was never able to get anyone from the PO to respond at all.
I ordered some food items from the USA a while back, that came regular mail. I was under the impression that food was exempt from VAT (tea, mainly) but got hit with the import fee as the package came to like 20 pence over the limit. I did some reading on HMRC's website and it did seem as if the package should have not incurred any import fees (and, thus, the 8 pound stupid tax that goes with it), so I filled out the form challenging it and sent it off. It's been a few months and I've heard nothing at all. Which doesn't surprise me, really. But I have a lingering hope that I'll get fees returned, at some point. I do need to pin them down on the importing of foodstuffs that do not incur VAT in the UK - the wording I found was that if it didn't get taxed IN the UK, a similar item would be exempt from VAT if imported from outside the UK (USA, specifically, not EU). But I could have mis-read it.
