MrsPoetryMan, Perhaps you could private message PeaceMakerNY the final email address you were given that got you the "we got your statements" response reply. If it was a generic one & not to a specific person. Your good luck may work for her.
And to PeaceMakerNY, Your spouse may need to contact MP again directly. A caseworker isn't going to have the authority a true MP does anyway. Good luck to you.