Ok. I know someone who is over here temporarily who has BoA accounts in the States. He got a text message in early November that it was possible their debit card was compromised with a vendor (not specified) so a new card was being sent to them. Fast forward - last week they realized their card had not arrived, so they went online to check the mailing address, as they were not sure if it was going to their parents' house or their address over here.
Turns out they never put a new address on the account, so it was sent neither place. However, on checking online the address that was on the account, he saw that a completely unrelated, unknown address in New England had been put on the account. There were no weird debits/charges to savings/checking/credit card, but that unknown address was associated with them all.
He phoned BoA's fraud dept and in a lengthly conversation got the addresses sorted out, and was told that someone at the bank had manually changed the address two days before the text message he received about the potential merchant compromise of his card. As he'd never been to New England, knows nobody in New England, and had not called BoA to get that changed, he found it upsetting - to say the least. BofA is "investigating" how it happened. There was a note on the account that the card had been sent to the new address, but that the resident there had phoned BofA to report that a card for someone they did not know had been sent to them and so the card was deactivated. Which is good. A new one is on the way to him over here now.
But that change of address/notice of incorrect address from that person in New England happened in October, and BofA didn't phone or text my friend to let them know something was amiss. My inclination is to tell him to put a fraud alert on his credit, because that is just really pretty weird. It sounds like someone trying to take over their credit, to me. He did check and there was no change to the name on the account, and the statements were still set to non-paper. BofA was unable to tell him why the address was changed, only that it had been done by BofA. That's pretty disturbing, to me.
Whenever I have changed my address or anything related to my account changes (I also use BofA) I get an email message letting me know it's been change. He swears he heard nothing, other than that one text message telling him that his card would be deactivated in late November, and to watch for the new one.
Anyone run into that before?
