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Topic: Spectrum Charter fee  (Read 241 times)

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Spectrum Charter fee
« on: July 18, 2020, 02:55:59 AM »
Hi all,

My wife moved here to the UK last September. Prior to moving she cancelled her spectrum internet service and all was fine, and she kept her American bank account open just in case. Fast forward to last month, Spectrum have out of the blue charged her 70 dollars on her bank account. With no reason, we chatted to the bank and then were happy to cancel the charge and block all future charges from Spectrum.

We have now had word from TurboTax that do her taxes and they alerted her that her credit score had been affected - apparently charter have passed her 'debt' over to a debt collection agency, who have put it up to 170 dollars.

We haven't yet got in touch with Charter just due to how difficult it is (no email, phone only) but her bank have said she should dispute further charges and talk to charter.

Honestly, neither of us are experts at this, were both young adults and just not sure what to do. Has anyone had a similar thing happen, or have any advice?

Kind regards,

Craig


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Re: Spectrum Charter fee
« Reply #1 on: July 18, 2020, 09:33:00 AM »
I would assume that you contacted Spectrum to find out what the charge was for before you canceled the payment? Did you forget to return equipment? Did they erroneously bill you for an extra month's service, etc?

If the charge is not valid, you can write to the credit bureaus and challenge it. If it turns out to be erroneous, they are supposed to remove the references to it.


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Re: Spectrum Charter fee
« Reply #2 on: July 19, 2020, 09:25:55 AM »
I would assume that you contacted Spectrum to find out what the charge was for before you canceled the payment? Did you forget to return equipment? Did they erroneously bill you for an extra month's service, etc?

If the charge is not valid, you can write to the credit bureaus and challenge it. If it turns out to be erroneous, they are supposed to remove the references to it.

Good advice. This is exactly the approach to take.
Dual USC/UKC living in the UK since May 2016


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