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Topic: Waitrose dumpster fire  (Read 1111 times)

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Waitrose dumpster fire
« on: February 16, 2021, 01:31:06 PM »
So last autumn when looking for a job I decided to apply to Waitrose. They called me and hired me on the 10th of November. Since my husband is a night security guard, I asked if I could work night replenishment. I also thought it would be safer since there wouldn't be customers in the store, and I figured we would all be wearing masks. It took forever for the branch I picked to get me in their system. I went in on the 12th of November with my ID, and apparently they didn't do a good job scanning it. They called me the next week asking me to take a picture of my BRP to send to them. I did so. I waited and finally at the end of November they asked me to come into the store AGAIN with my documents. I did so and waited again, checking my e-mail every day. Finally I got a fixed-term contract for 18/12-23/1. I arrived early for my shift on 18/12 and met one of the morning managers and the night manager. They trained me and all seemed well until I was informed that they don't require the night workers to wear masks, but that they "keep their distance." My coworkers were all not wearing masks or had their masks lowered. I tried to be optimistic and told myself it would be okay. As I worked though, I got nervous and worried about the other people I was working with. How did I know if they were following guidelines outside of work? One lady was even coughing at one point. The work was also more intense physically than I expected, as the stockroom, bathroom and breakroom were all upstairs. There was an elevator for putting the stock in that we weren't allowed to use. It was a lot of running up and down the stairs. Anyway, the next night I had planned to go in but heard on the radio that London was going into Tier 4 due to the new covid variant. I was also aching from the shift the night/morning before and had a headache from not sleeping well. I discussed the situation with my husband and some friends and decided I should quit the job. It was only going to be 15 hours a week for a little over a month and not worth the risk of getting covid (I have a history of asthma) and spreading it to my husband. I tried for hours to call the store and let them know I was quitting but no one picked up. I went back to bed and made sure to call the resourcing hub to let them know what happened. They said they would let the store know I wasn't coming back, but asked me to put it in writing. I did, and I saw they forwarded it to a manager. A week or so later a different manager e-mailed me saying they hadn't seen me since the 18/12 and asked if I'd already spoken to someone about quitting. I e-mailed back, explaining what happened.

The 26/1 rolled around and was supposed to be pay day. I received nothing. I gave it a few days, called the resourcing hub and was told I was listed as a "first day no show" and that's why I hadn't been paid! I explained what happened, and they said the info would have come from the branch. They said they would call the store. They later called me back and said the person they needed to speak to wasn't in, and that they'd sent an e-mail. It's been 2 weeks and I haven't heard back. I am going to try e-mailing the managers I have e-mail addresses for, but if they don't reply, is there anything else I can do?

TL;DR: I worked one nightshift at Waitrose and decided to quit because they don't require night workers to wear masks. I didn't show up for my second shift and gave my notice to the resourcing hub and a manager, but they never paid me for the one shift I did as they have me as a "first shift no show." I am wondering if there's anything I can do aside from e-mailing the store and calling the resourcing hub again, as they are very disorganized and unhelpful.
October 30th: submitted online application
November 8th: biometrics taken
November 11th: Online application received in Sheffield
November 12th: passport and documents sent via UPS
November 13th: documents received in NY
December 5th: "application has been concluded" text message
December 9th: passport received via UPS. Approved!
December 30th: Arrived in UK


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Re: Waitrose dumpster fire
« Reply #1 on: February 16, 2021, 01:46:58 PM »
I would report them! Wow.

But also this: https://www.theguardian.com/world/2021/feb/14/hse-refuses-to-close-workplaces-that-are-putting-employees-at-risk?CMP=Share_AndroidApp_Other

I have been unemployed for coming up on a year, and without UK qualifications don't see that changing anytime soon.


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Re: Waitrose dumpster fire
« Reply #2 on: February 16, 2021, 01:47:45 PM »


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Re: Waitrose dumpster fire
« Reply #3 on: February 16, 2021, 02:21:22 PM »
Have you contacted corporate HR or payroll?


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Re: Waitrose dumpster fire
« Reply #4 on: February 16, 2021, 05:48:00 PM »
I'm so sorry that happened to you.  I hope you get it sorted soon.


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Re: Waitrose dumpster fire
« Reply #5 on: February 21, 2021, 03:35:33 PM »
I would report them! Wow.

But also this: https://www.theguardian.com/world/2021/feb/14/hse-refuses-to-close-workplaces-that-are-putting-employees-at-risk?CMP=Share_AndroidApp_Other

I have been unemployed for coming up on a year, and without UK qualifications don't see that changing anytime soon.

Who can I report them to? And thank you for the article. Right now I at least have a volunteer job that's virtual due to the lockdown, but after my experience with Waitrose I think I'm going to wait until I'm vaccinated and cases drop in my area more before looking for more work.
October 30th: submitted online application
November 8th: biometrics taken
November 11th: Online application received in Sheffield
November 12th: passport and documents sent via UPS
November 13th: documents received in NY
December 5th: "application has been concluded" text message
December 9th: passport received via UPS. Approved!
December 30th: Arrived in UK


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Re: Waitrose dumpster fire
« Reply #6 on: February 21, 2021, 03:37:28 PM »
October 30th: submitted online application
November 8th: biometrics taken
November 11th: Online application received in Sheffield
November 12th: passport and documents sent via UPS
November 13th: documents received in NY
December 5th: "application has been concluded" text message
December 9th: passport received via UPS. Approved!
December 30th: Arrived in UK


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  • Posts: 153

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Re: Waitrose dumpster fire
« Reply #7 on: February 21, 2021, 03:43:59 PM »
Have you contacted corporate HR or payroll?

Yes, I spoke to both. They said the branch had me as a first day no show, which was why I didn't get paid. I worked my first day though, and it was the second day I didn't show up (although I tried calling the store several times to let them know I wouldn't be in/that I was quitting, and no one answered). Looking back, I wish I had forced myself to work the second shift before quitting as I would have had 2 weeks off after that anyway. (It was a Friday and Saturday night contract, and they were closed Christmas and Boxing Day. ) Anyway, the lady in payroll said she would call the store. She later called me back and said the person she needed to talk to wasn't there, so she e-mailed them. I haven't heard back since, and it's been a couple of weeks. I will try calling again during the week when they're open.
October 30th: submitted online application
November 8th: biometrics taken
November 11th: Online application received in Sheffield
November 12th: passport and documents sent via UPS
November 13th: documents received in NY
December 5th: "application has been concluded" text message
December 9th: passport received via UPS. Approved!
December 30th: Arrived in UK


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Re: Waitrose dumpster fire
« Reply #8 on: February 21, 2021, 03:44:30 PM »
I'm so sorry that happened to you.  I hope you get it sorted soon.

Thank you, larrabee.
October 30th: submitted online application
November 8th: biometrics taken
November 11th: Online application received in Sheffield
November 12th: passport and documents sent via UPS
November 13th: documents received in NY
December 5th: "application has been concluded" text message
December 9th: passport received via UPS. Approved!
December 30th: Arrived in UK


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Re: Waitrose dumpster fire
« Reply #9 on: February 21, 2021, 06:03:44 PM »
Yes, I spoke to both. They said the branch had me as a first day no show, which was why I didn't get paid. I worked my first day though, and it was the second day I didn't show up (although I tried calling the store several times to let them know I wouldn't be in/that I was quitting, and no one answered). Looking back, I wish I had forced myself to work the second shift before quitting as I would have had 2 weeks off after that anyway. (It was a Friday and Saturday night contract, and they were closed Christmas and Boxing Day. ) Anyway, the lady in payroll said she would call the store. She later called me back and said the person she needed to talk to wasn't there, so she e-mailed them. I haven't heard back since, and it's been a couple of weeks. I will try calling again during the week when they're open.
Why would it have mattered if you had the next two weeks off before quitting?  Weren't you paid by the hour?  I can't imagine you would have been eligible for holiday pay.  Anyway, I'm sorry the job didn't work out.  You should get paid for the day you worked. 


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Re: Waitrose dumpster fire
« Reply #10 on: February 21, 2021, 06:35:02 PM »
Why would it have mattered if you had the next two weeks off before quitting?  Weren't you paid by the hour?  I can't imagine you would have been eligible for holiday pay.  Anyway, I'm sorry the job didn't work out.  You should get paid for the day you worked.
I thought it might have helped my case because then I could have given 2 weeks notice. I just would have been off anyway during the 2 weeks.

Sent from my SM-G960U1 using Tapatalk

October 30th: submitted online application
November 8th: biometrics taken
November 11th: Online application received in Sheffield
November 12th: passport and documents sent via UPS
November 13th: documents received in NY
December 5th: "application has been concluded" text message
December 9th: passport received via UPS. Approved!
December 30th: Arrived in UK


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  • Posts: 17617

  • Liked: 4531
  • Joined: Jun 2012
  • Location: Wokingham
Re: Waitrose dumpster fire
« Reply #11 on: February 21, 2021, 07:25:07 PM »
Yes, I spoke to both. They said the branch had me as a first day no show, which was why I didn't get paid. I worked my first day though, and it was the second day I didn't show up (although I tried calling the store several times to let them know I wouldn't be in/that I was quitting, and no one answered). Looking back, I wish I had forced myself to work the second shift before quitting as I would have had 2 weeks off after that anyway. (It was a Friday and Saturday night contract, and they were closed Christmas and Boxing Day. ) Anyway, the lady in payroll said she would call the store. She later called me back and said the person she needed to talk to wasn't there, so she e-mailed them. I haven't heard back since, and it's been a couple of weeks. I will try calling again during the week when they're open.

Follow up.  It can easily drop off someone‚Äôs radar.


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Re: Waitrose dumpster fire
« Reply #12 on: February 22, 2021, 08:14:35 AM »
I thought it might have helped my case because then I could have given 2 weeks notice. I just would have been off anyway during the 2 weeks.

Sent from my SM-G960U1 using Tapatalk


Doesn't seem like it much makes difference to me, your only "case" is that you worked a day and should be paid a day.  Nobody can decide not to pay you because of a notice period or any other reason AFAIK. 


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Re: Waitrose dumpster fire
« Reply #13 on: March 16, 2021, 07:47:35 AM »
So I ended up speaking to the manager at the branch who said he received my e-mail and was working on it. It had to do with their new system "work day" and him not knowing how to enter me in the system after I quit. He said I should  be getting paid this month so fingers crossed that I do.
October 30th: submitted online application
November 8th: biometrics taken
November 11th: Online application received in Sheffield
November 12th: passport and documents sent via UPS
November 13th: documents received in NY
December 5th: "application has been concluded" text message
December 9th: passport received via UPS. Approved!
December 30th: Arrived in UK


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