Can't check-in online when returning to the UK...

Has anyone else experienced this??

Returning to the UK after visiting the US, on my US passport (UK resident). I try to check-in online and it kicks me out saying "destination country requires proof of onward journey" I get to the airport, explain this to the desk agents - who send me first to the kiosks... and of course get the same message - and have to be physically checked in by a real person. My flight info contains the fact I fly on a US passport but am a resident of the UK, but this is the second time I've encountered this and was wondering if anyone else is having this problem.

I hope this is the right place to post this, feel free to move it if necessary...

Yes, that always happened to me.  Not a big deal - you just have to be checked in by an agent.  It's a safeguard.

I posted this in another thread a few weeks ago.  It's because if you are travelling on a US passport, the system thinks that you need to return to the US (it doesn't recognize that you could live in any other country).  So you have to have an agent override this and tell the system that it's ok for you not to return to the US.

Yup, this happened to me last time I flew back.  Had to get a second agent cause the first one hadn't encountered this.  He just asked if i lived in the uk and did his thing and I was on my way.

If you fly BA you can do on-line check both to and from the US. 

If you fly BA you can do on-line check both to and from the US. 

Yes, but flying BA these days can be a bit iffy...

Thanks for all the responses, I'm glad it's not just me

Lisa