You may remember a short while ago I posted a piece about a fellow who started a list of shortcuts to reaching a real, live human being for many call centers. He has now started a new website on which the database is gradually expanding:
www.gethuman.comThere are facilitites to enter any new shortcuts you might find, and to rate the customer service (or
dis-service!) for anywhere you call.
For direct links to the current lists for the U.S. and U.K., go to:
www.gethuman.com/uswww.gethuman.com/ukOh, and for the U.K. call centers that insist on using 0845 and 0870 numbers that will cost you more than a regular call, be sure to check the database here to see if there is an alternate number listed:
www.saynoto0870.com