Computer having 'BLUESCREEN'????

Can anyone tell me where is a good website to go for instructions on getting rid of 'BLUESCREEN'  A friend's computer has this and she can't afford a specialist to get rid of this problem. Anyone know of a cheap way to rid a computer of this?? Help!!

what system are you running?

have you tried running it in safe mode?

without having any more info to go on. it sounds like you have a corrupted file. if it is saying system32. then your windows is corrupted and you have to re-install it.

http://support.microsoft.com/kb/174630

Hi Medway

The 'BSOD' or Blue Screen of Death is one of those things which happens to a corrupted part of the Windows operating systems files/folders. It can't be diagnosed here over the web as there could be a thousand different reasons or files or drivers or updates that 'may' have caused this.

To start - has the user recently installed any software? any drivers perhaps for a new printer or scanner or webcam etc? has the PC been well maintained and the BSOD appeared 'suddenly'? or was the PC getting worse and worse over time in terms of speed, responsiveness and now has the BSOD ?

It 'may' be as simple as running in safe mode, and updating a printer driver to the latest version, or it could be as catastrophic as a beyond repairable corrupted Windows directory.

If it's the latter - there will be expense involved at fixing the issue - and the good news is it IS definitley fixable (worst case is that it'll need a complete re-install of windows)

Hope this helps a bit - Cheers, DtM! West London & Slough UK!

Thanks for the help. Friend had changed her computer programme from Windows Vista to Windows 7. That caused the problem. She has gotten it fixed now. Appreciate the replies.