What a relief, I wasn't alone in this hassle. My husband and I were married right before we moved, and though his company who was helping set up our bank account asked to verify my name, somehow when the debit card and statement arrived, I wasn't on it. We went into a branch and soon discovered how circular everything was--I needed to fill out an application to be added and provide a utility bill at our current address that was in my name. Well, we were simultaneously getting our flat sorted, so when we did finally have an address, my name wasn't any of the bills because to do so required a bank account in MY name! Chicken or the egg...seriously. I think we were finally able to use my name on our Thames Water account, so, voila. I had met a woman once through a friend who lived here over a year without a debit card of her own because of encountering the same hassle--it's such a deflating feeling when it takes so long to establish an identity here! From what I've heard so far, HSBC has been the easiest account to set up even prior to moving.