I have just about had it with Debenham's.
The other night I tried to order some stuff on their flash, online only sale. Since it was online only I wasn't able to shop in store so I thought I'll get 2 sizes of the skirt I wanted since I'm less confident about my size in that line (I measure between two sizes). Their online payment portal wasn't working so I called customer service and placed a phone order. Fine right?
Nope. The blazer I ordered was correct, but the skirts were wrong. Correct sizes, wrong products. I had wanted a black flared suit skirt and they sent me a pencil skirt with a slit going halfway up--I can't wear that to work. So I returned both to the store (which was a faff because they didn't include a receipt in my package) and reordered the correct one over the phone. Couldn't get the sale prices in store so I had to trust the person on the phone. I made SURE that not only did he have the correct item number, but that he was seeing exactly what I was seeing.
THEY SENT THE WRONG SKIRT AGAIN. I just got off the phone with CS for the third time. The guy isn't even sure that the skirt pictured on the website exists. He's 'escalating' it which I know is just something that CS people here say to get rid of customers. Apparently they'll contact me in ten business days but I am so so mad. And I'm really upset too, because I hate British fashion, and I hate shopping here, and the one skirt I've found that could be work appropriate that isn't completely ugly to me might not even exist, even though it's photographed on the debenham's website.