Maltoo, I have no idea why you took offense to what I said. I was only talking about my own personal experience. I always have landlords who are incredibly nice to me (never do repairs though) through the whole tenancy then when it comes time to get my deposit back they either ignore me, threaten me, or give me stupid (and false) reasons for keeping it. When I first moved over and was getting used to things I was dumb so didn't look into the rules and let every crappy landlord walk all over me. This is the first time I've actually fought for my deposit back.
I always leave every place I live in in as good of a condition as I moved in, usually better since I live in crap holes that were initially dirty and had all sorts of problems because I can't afford better! Also anything that needs to be repaired is not because I've intentionally damaged anything and just not told the landlord about it! I always tell landlords what repairs need to be done straight away. This time, things just seemed to have all gone to crap towards the end. Anyways I told her before the tenancy ended and she was fine with that.
By the way just an update! I got my deposit back this morning. During my coresspondence with the landlord I told her that before I let her keep any deductions, I want some documented proof of why I owe any money at all. She didn't have any but still continued harassing me. So I told her that we can dispute it on the dps system. She wasn't up for that either so ignored me for a bit. Then I got a final email from her saying she's decided to approve for it all to be given back to me through the system. Goodness, I wish she would've done so from the dang start!
Thanks for all the help and advice guys it really helped me through!
p.s. We're with an agency now and hopefully things will go smoother this time