Tyke,
My last two attempts at advice have been disasters. This lady asked if history was covered in the KOL test and I told her no and to not worry about it. Feeling a bit anxious I looked it up and they have changed it. So I go back to the thread and the lady has logged off. Good Lord now she will flunk it and be exported. Luckily she popped back in and others corrected me.
Now I am sticking to the old adage:
"If you have the facts on your side, argue the facts. If you have the law on your side, argue the law. If you have neither on your side, pound the table and scream for justice."