Sorry, this is really long. And it's not even EVERYTHING that's going on. *sigh*
Okay, basically long story short we find a 3 bedroom house that allows pets that's close by and isn't ridiculously priced. We get offered the house out of about 8 or 9 other hopefuls. We apply and then we wait for them to get the required references. We're told this will probably take about a week because the bank holiday was the following Monday.
Two weeks later (this Wednesday), we still haven't heard anything and I call for the second time to see what's going on because we need to put in notice on our current house.
I get asked by AGENT if we had turned in all of our required bits of paperwork. Answer is a yes. She asks if I am in fact on probation at work? I am because I'm not at 6 months yet. Then get told she's going to make my husband a 'singular something' and do something and she'll call me back.
She doesn't call me back.
I wait a day and call again. Get told that we definitely have the house, we can come in and sign the paperwork and set what day we want to get the keys. I ask if I can call back the next day to give the date because I need to speak with my husband after work. She says that's fine.
I call in the morning, she's not there. Great. Agent didn't tell me that. I get told the person I'm speaking with can't help me, but the other person in the office can as he deals with the lettings as well. I say, "okay, please have him call me so I can give him the date we'd like to come in to sign the paperwork with AGENT." she says he'll call me back.
I miss his call, the one time that day I walk away from my desk without my phone, and he doesn't leave a message. I return his call.
This is the conversation that ensues.
Me: Oh, thanks for calling me back. AGENT said I just need to give you a date for us to sign the paperwork.
Him: Oh, that's not why I was calling you.
Me: Um, okay. AGENT said we have the house and just need to sign the paperwork and I need to give you a date for that.
Him: Oh, no. I'm calling because you must have another name than First MarriedName that your credit is under. It's First MaidenName or a Different Name.
Me: Uh, yes. My husband and I got married last year and a lot of things are in my maiden name.
Him: Oh, well. We'll need you to supply a 'something by deed poll' in order for us to do a credit check on you. (I don't remember the right term)
Me: ........ Well, you mean like our marriage license?
Him: Yes.
Me: Well, it's been over two weeks since we applied but I'm pretty sure if AGENT had needed our marriage license she would have made a copy then.
Him: oh, let me put you on hold and check.
I'm on hold for what seems like a stupidly long time all the while listening to a phone ring, because they don't have hold music or a hold message. Really? WTF?
Him: Thanks for holding, I found it in your file stuck behind something.
Me: Okay, I thought it would be there.
Him: Well, I need to run your credit check. I'll call you back before 6:00 or I won't call you back.
Me: .............................. uhm, okay.
He doesn't call me back.
I'm not even going to go into the conversation I had with him today. This company is not inspiring me with confidence.
We haven't even been able to put in our official notice yet with the current landlords who are SELLING the house that we currently live in right now because they know we want to move out. They were tipped off by the whole landlord reference required for the new place.
Life is very stressful at the moment.