Our email was downloading just fine until yesterday, when all of a sudden it was 'stuck' - like it wouldn't get past the 'scanning & downloading' thing to download a single email.
So DH (IT guru) researches it this morn to find out where the problem is - on our end or theirs & determines it's a problem with the Virgin Media server & specifically what the problem is. So he rings them to explain...except that their response is that because we use Opera browser & email (nevermind the problem is on
their end & everything worked fine until yesterday) - 'they are not trained to help with that'.

So everyone in the world must use Explorer & Outlook because that's how Virgin Media techs are trained? FFS! (Sounds like our Helpdesk at work - even I could earn a tidy living by telling everyone to restart their computers three times & that'll sort the problem - no matter what it might be. Three times, I tell you - it's the magic number!)
He wasn't happy & was going to email them later on, but apparently they've got it sorted because it's working again now. Unbelieveable!