I'm in a similar situation.
I escalated by email at 31 bd and received a reply saying it was escalated. I followed up by email a week later and the reply said it had been escalated. A further wo weeks later I checked again and was told it had not been escalated so I went to the back of the 15 day escalation queue. The call centre makes their money no matter how bad the service -- in fact they profit more by providing a bad service e.g. letting us down so we have to keep calling or emailing. Profiting from people at their mercy -- it's despicable.
Other applications received by Sheffield after ours were overdue have already been processed -- sometimes within 24 bd.
Other escalations were responded to within 3 days.
Your application and mine are blatantly not in any queue -- let alone the priority queue.
It is clear that after requesting something from us Sheffield has no reliable path back into the priority queue. I learned today that nobody has even looked at my application since 27 June -- the day they emailed confirming receipt (5 days after they actually received it).
There is no way to contact Sheffield. No way to inform them when their system goes wrong. It's appalling.
I suspect you’ll hear back in the next two weeks. Last week, June 10-13 applications received their visas.
For what it’s worth, escalations aren’t real (as you’ve discovered). It’s just what the third party service says to make you feel like something has been done. Right now, you are well within the service standard of 12 weeks. Priority has been running close to 40 business days right now, so nothing unusual there.
As it only takes an hour or so to assess an application, it truly is just sitting there until it’s processed.
For sbdavi it’s a bit harder. As once the “not straight forward” email has been triggered, all bets are off regarding service standards. I guarantee sbdavi’s not straight forward was triggered by having a minor dependent. For the past year, all applications that have had a minor child associated have received the dreaded email. It has to do with extra checks ensuring the child has proper permission to leave their home country by the “other” parent.
Try to hang in there. I truly suspect you’ll be in the UK in the next couple of weeks.
