Back to members of the public being sh*tty...
Yesterday, I went to ring a client about his paperwork & his wife answered the phone. She wasn't named on the client record, so I couldn't say why I was calling or where I was calling from (other than 'it's just a personal business call, we can send something in writing instead') to her - I have to have the client on the phone or it's a breach of the client's confidentiality/data protection.
She then told me in a very posh, snooty & elderly Home Counties accent, 'What a load of old cobblers!' And hung up the phone on me.
After putting the phone down, I then mimicked what she said to me, to all & sundry sitting around me & we p*ssed ourselves laughing.
![Laugh3 [smiley=laugh3.gif]](https://www.talk.uk-yankee.com/Smileys/classic/laugh3.gif)
We decided that she probably has the poor little old guy locked in a little cell in the basement, doesn't let him come to the phone...
![Anxious [smiley=anxious.gif]](https://www.talk.uk-yankee.com/Smileys/classic/anxious.gif)
I think this qualifies as an IA/UP incident.
