It would be interesting to know what format documents were originally sent by the people who have had emails requesting docs. I.E. originals, copies, one sided, two sided, what size etc. just to see if there is some kind of pattern or to get some insight about how the scanning hub operates. Seems like they may just plop your stack of papers in the feeder and that may explain why docs are “missing” or “incomplete”? Just a thought
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