There is a lot more not having a current visa impacts than just getting ILR on time. Do you not realise that for those of us with mental health conditions this is actually traumatic? The thought of being forced through this again in 2 years now is enough to make me physically ill. I drastically underestimated the mental health impact of 3 visas, because it is something you don't know how will affect you until you do it. It really is not helpful to be told just wait, it shouldn't bother you and so on, when for many this is just adding to the trauma of a very difficult experience. One that the home office and our MP's could care less about. I am going to go back to taking a break from visa boards for another few weeks, hopefully by then some more of us from early in the pandemic will have approvals.
The home office, given how much they are charging for the application and for the help line calls, should at a minimum be able to tell us the status of our application and confirm it is really processing and a general estimate for processing times even if its outside the service standard. They know how many apps they can process in a day and how many employees are working, that is a metric they can easily measure and have available. That's a very basic tenet of pipeline management, and the status should be the bare minimum for customer service.