Hello folks!
I just submitted my application using the app. and though it was easy these situations are always so stressful! I received the email invitation to use the app on Aug. 25 and just did it today (Aug. 27).
My experience, in case any little points help someone:
1. Before you start get your phone and test some good, well lit spots around the house with a plain background, and where there will be no shadow from your phone cast on your face.
2. Do the same for the document(s) you need to upload if you're taking pictures of them. I used my BRP card because I thought it's one photo and I wasn't sure if passport would require lots of pictures of all the pages? I put it on the bed, which has a dark cover on it for a dark background, and make sure the ceiling light isn't reflecting on it.
3. When I was doing the "Liveness test" (hahah what a funny name!), I got stressed out because it kept failing! When you turn your head keep it still after until you hear the little beep and it tells you the next move. It still kept failing though, so I went right in front of my window and sat on the bed (turn off any lights behind you) and repeated it. Finally it worked!! Needed more light.
4. When I took the picture of my BRP card, it's after that you get to move the little circles to make sure it's cropped, but my picture was upside down and there was no option for flipping it. It's a clear picture so I used it, hopefully they will flip it and not make a big deal out of it....I HOPE!
5. I had already uploaded all my documents way back in May to the website so I didn't upload any more. It didn't ask for any more even though it said you need one in each category and I didn't. I know some of those areas were not applicable to me. So I just clicked SUBMIT and Bob's you uncle...hopefully!
I'll let you know how long it takes to hear anything back.
(PS. Becca I hope you get yours sorted! My phone isn't super new either but it is maybe three years old and my husband doesn't have one! Please let us know what happens, my husband asked if you can use a computer but I don't know that either.)
Cheers!
